FlooringMarch 22, 2010
Today is another Monday, another start of the week. Today begins another five days of working nine hours from 5pm until 2am. I am not complaining that I have to work. In fact, I am a million times thankful that I have work. I am thankful because I can do so many things. I like the many things that I can d. Not very many people can say that these days.
I am watching Wowowee right now. I haven’t watched this for weeks now. They are currently featuring call center agents in their game, Willie of Fortune.I can remember when the BPO industry was fairly new to the Philippines. I want to commend the call center agents because they are the ones who do the dirty work. They take the calls, make the calls, and deal with their metrics. They do the harder part of satisfying the customers and delivering the numbers.
When I worked as an ACE Coach, I realized just how difficult my life used to be when I was still an agent. Now that I am a trainer, I always try to make things light and easy for agents. I want them to enjoy training before they hit the hard road to production floor. I will always treasure the lessons I learned when I was still an agent. I am so thankful that I am one of the few people who got to graduate from being an agent. To all call center agents out there, you can make a career out of this industry. With enough luck, hard work and dedication, you can definitely find your niche and be more than just what you are right now. *wink*